Message a learner or colleague through the Inbox

Threaded conversations between staff and learners, with read receipts recorded in the log.

1. Open Learner services → Inbox and select New message.
2. Choose Students or Staff, search for and select the recipient, then enter a subject and message.
3. Select Send. The conversation appears in the list and opens as a thread.
4. Reply from the Reply box; the thread and the list preview update.
5. When the learner replies from their portal, the thread shows Unread until you open it. Opening a thread marks it read, and the read receipt is written to the activity log.