Learner services & engagement

Cases, inbox, discussions, communications, mailbox, appointments and notebooks.

• Raise and manage a pastoral caseRaise a concern, assign it, add notes, record the outcome and resolve it — with a timeline of every step.
• Message a learner or colleague through the InboxThreaded conversations between staff and learners, with read receipts recorded in the log.
• Send email, SMS and WhatsApp to learnersPick recipients precisely, send, and read the actual result rather than trusting the button.
• Email templatesReusable subject lines and bodies with merge fields for the messages you send every week.
• The provider mailbox: replies that find their recordEvery email Pallara sends carries its own reply address, so a learner's reply attaches itself to the right record. What cannot be placed waits for a person.
• Two-way SMS and WhatsAppConversations by text, per provider, through your own Twilio account.
• The communication audit logEvery email, SMS, WhatsApp and push message the provider sent, with its outcome, searchable and exportable.
• Discussion channels, summaries and moderationCreate and archive channels, post updates, summarise a discussion with AI, and moderate learner posts.
• Appointments and availabilityPublish availability so learners can book, and manage bookings from the staff side.
• NoticeboardNotices for the whole provider, shown on the staff dashboard and in the learner portal.
• WellbeingThe wellbeing surface that feeds the at-risk score.