Email templates

Reusable subject lines and bodies with merge fields for the messages you send every week.

1. Open Learner services → More → Email Templates and select New Template. Name it, choose a category (academic, completion, attendance…), and write the subject and body.
2. Use merge variables — {{first_name}}, {{programme_name}}, {{assessment_title}}, {{course_name}}, {{completion_date}} — where the message should be personalised. They are filled in per recipient when the message is sent.
3. Save it as active. It is offered in Communications when you compose, and in workflows that send email.