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Use the staff AI Assistant

Ask operational questions about your own provider, keep the conversations, and cancel anything you no longer need.

Staff portalWho: All staff with AI accessLast updated 3 September 2026

What it can answer

  • Questions about your own data — counts, balances, who has not submitted — via a read-only query scoped to your provider.
  • How the platform works — where a page is, what a control does.
  • Anything in a saved conversation, found through History.
  1. Open AI → AI Assistant. Type in Ask me anything… and select Send message (Enter sends; Shift+Enter is a new line).
  2. Ask about your own data — *how many unpaid invoices are there and what is the outstanding amount?* — or about the platform — *how do I release a grade?*. The assistant can query your provider's database directly, read-only and scoped to your provider.
  3. Select New for a clean conversation. History lists saved conversations; search by words from the title or the question.
  4. While a response shows Thinking…, Cancel stops it. A cancelled request keeps your question and no partial answer.
The AI Assistant with a saved conversation open.
FIG. 1The AI Assistant with a saved conversation open.
NoteThe assistant answers and drafts; it does not act on your behalf. Where an AI action does change something shared, it goes through Approvals — see that guide for exactly which actions those are today. Recorded AI activity can be reviewed in the AI audit trail.
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